FAQ
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Each family is made to order. We aim to dispatch your family to you within 14-21 business days of receipt of order . Custom orders & framed families may take a little longer. Obviously Mother's Day & Christmas gets very busy so don't leave things until the last minute.
HOW MUCH IS POSTAGE & HANDLING?
We assemble and package your families carefully and send our parcels by Australia Post (standard or express) which starts at $6.00 and varies depending on the value/size of your order. The cost of sending a framed family starts at $24.95
CAN I ORDER MORE THEN ONE FAMILY IN THE SAME ORDER?
Absolutely! You just need to mention in the comments section at the checkout which figures belong with each family so we have it looking great for you when you receive it.
DO YOU ASSEMBLE MY ORDER?
We like to assemble your family for you so it looks perfect when you receive it, however the figures slot in and out so you can still move things around to suit or add to your family over time.
I HAVE A LARGE FAMILY, CAN YOU MAKE BIG FAMILY FIGURINES?
We love a challenge! We have made families of 20+ so it shouldn't be a problem. If your family is more than 25 it might be a good idea to contact us also
DO YOU HAVE A RETAIL OUTLET?
No but you can order from our website.
HOW MUCH DO THE FAMILIES COST?
The average cost of a family of four figurine is $65, but it all depends on the figures you choose including pets. This is with the standard word 'family' engraved on the base. A premium framed family usually starts from $200 . To give you a quick guide for figurine families :
- Fam. of five approx. $79
- Fam. of six approx. $85
- Fam. of eight approx $100
- Fam. of 12 approx $130
- Fam. of 14 approx $142
Prices do not include postage.Custom engraved bases eg Jones family are available at an additional cost.
Price Guide for each piece:
- Decorative trees $29
- Figures - Couples $7,
- Individuals $5.95,
- Babies & small pets $3.95
Standard Engraved Bases (figures & tree separate) 1-4 fig $18 / 5-8 fig $21 / 9-11 fig $26 / 12-18 fig $31 / 19-24 fig $35.
Custom engraved Bases from $27 each depending on size selected.
I CANT FIND THE FIGURE THAT I NEED TO MATCH A FAMILY MEMBER. CAN I ORDER A MODIFIED OR CUSTOM FIGURE?
Yes, we can make a simple modification to an existing figure $15 or custom design a new one from $20 (price on app).Just email Sue - hello@figuredoutfamilies.com or complete our request form. Please keep in mind that we need a little more time to complete these orders.
DO YOU SHIP TO NEW ZEALAND?
Yes we do! Standard International postage with Australia Post starts at $17AUD
DO YOU SHIP INTERNATIONALLY?
Absolutely, you can contact us for quotes to other countries.
ARE THE FIGURES AVAILABLE IN BOTH DIRECTIONS OR JUST AS SHOWN ON THE WEBSITE?
Yes, the figures are white on both sides, we will choose the direction at our discretion when assembling your family, however you can change the placement when you receive your family as they arent glued in.
